Contact PingNodes support.

Reach out for onboarding questions, billing inquiries, or technical issues with your PingNodes workspace.

How to reach us

• Email (primary): support@pingnodes.com
• Response time: We aim to respond within 2 business days during the MVP phase. Response times may vary during periods of high volume.
• Telegram: PingNodes uses Telegram internally for operational alerts. Direct customer support via Telegram is not available during this phase.

What to include in your message

• Your workspace domain or registered email address
• A brief description of the issue
• Any relevant error messages or alert IDs
• Whether the issue relates to onboarding, billing, or monitoring

Billing and account queries

For billing questions, payment status, or subscription changes, email the support address above. PingNodes does not currently accept billing changes directly through a web form. All subscription state changes are processed through the backend payment verification flow.

Commercial and partnership enquiries

For agency pricing, white-label enquiries, or partnership discussions, use the support email above and include the subject line: Commercial enquiry.

Legal and policy pages

For terms, privacy, refunds, cancellation, or service delivery details, see:

Need help with your workspace rather than a policy question? Visit the Support page.

Last updated: 16 August 2026 · pingnodes.com · support@pingnodes.com