Support

Get help with your PingNodes workspace, integrations, alerts, or billing.

Contact Support

Email our support team for help with your workspace, integrations, alerts, or billing.

Include your workspace name, a short issue summary, the approximate time of the incident, and any relevant alert or error reference. Never send API keys, passwords, secrets, or private tokens.

Other ways to get help

FAQ
Quick answers on billing timing, plans, and security
Documentation
Guides and architecture reference
Email
support@pingnodes.com
Status
PingNodes self-monitoring watches the platform health.

Known limitations during MVP

PingNodes is currently in a commercial MVP phase. Active monitoring runs on configured schedules. Alert delivery times depend on Telegram Bot API availability. Billing covers plans, subscription checkout, and payment or entitlement information. Settings covers integrations, workspace configuration, and notification settings. Profile covers personal account, profile, and password controls.

"Support" on your billing page

This Support page is for getting help. Separately, your billing page may show "Support" as your workspace's Current Access state — that means PingNodes has granted temporary courtesy access after a paid period ended. It is not a paid renewal. See the Refund Policy for how support access relates to billing.